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There is a lot of information available to help you and your family understand aged care services, what your rights are, and what you can do if you have a concern with the service you are receiving.

 

You are welcome to contact us for advice. Our services are free and confidential, and you can choose how much you would like us involved in resolving any issue.

 

 

If you speak a language other than English we can arrange assistance via the Translating and Interpreting Service.

 

Here are some resources that you may find useful.

 

Brochures

Advocare – Empowering People

Advocare – Elder Abuse Protocol: Guidelines for Action

Advocare – Elder Abuse Protocol Flow Chart

Advocare – Caring For Your Assets

Advocare – Examples of Elder Abuse Fact Sheet

Advocare – Moving into an Aged Care Home

Your Guide to Home Care Package Services

Your Guide to Commonwealth Home Support Program Services

Charter of Care Recipients’ Rights and Responsibilities – Home Care

Charter of Recipients’ Rights and Responsibilities – Residential Care

Useful links

My Aged Care

Making a complaint about aged care services

Home Care Packages

Commonwealth Home Support Program for consumers

Commonwealth Home Support Program for service providers and health professionals  

Aged Care Complaints Commission

 


The Perron Centre
Suite 4/61 Kitchener Avenue
Victoria Park WA 6100

Phone: 08 9479 7566
WA Elder Abuse Helpline: 1300 724 679
Country callers: 1800 655 566
Email: rights@advocare.org.au

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