There is a lot of information available to help you and your family understand aged care services, what your rights are, and what you can do if you have a concern with the service you are receiving.
You are welcome to contact us for advice. Our services are free and confidential, and you can choose how much you would like us involved in resolving any issue. Our frequently asked questions may provide the answer you are looking for.
If you speak a language other than English we can arrange assistance via the Translating and Interpreting Service.
Here are some resources that you may find useful.
Making a complaint about aged care services
Commonwealth Home Support Program for consumers
Commonwealth Home Support Program for service providers and health professionals