Advocare’s purpose is to support and protect the rights of Seniors in Western Australia.
As an independent not-for-profit organisation we provide a range of advocacy and information services especially designed to assist seniors and their families and carers. We aim to help you to be able to make choices that suit you, understand your rights, resolve any issues with aged and community care service provision, and access the right supports and protections available.
We do this by providing:
- Information, advice and resources, either personally or via our education sessions, so you are fully informed about your rights and your options, and can make the right choices for you;
- Support to resolve issues you may experience with any aged or community care services; and
- Skills and strategies to make sure you are being heard as you solve problems.
All of our services are free and fully confidential.
If you speak a language other than English we can arrange assistance via the Translating and Interpreting Service.
Who we help
- People eligible for or receiving home care or residential care services (65+ non-Indigenous or 50+ Indigenous) anywhere in Western Australia
- Seniors who are being abused or are at risk of abuse by family or friends
- Adults with decision-making ability, or capacity
- We can work with the individual, their carer, or a concerned representative to inform them of their rights and to identify their options in a difficult situation
- We are able to work with the guardian or next of kin responsible for decision-making, where capacity is not supported
When you contact us, you may be looking for some specific information or advice, someone to talk through a decision or issue with, or some support in a difficult situation. Sometimes you may need assistance addressing a concern with a service provider, family member, friend or carer.
Advocare has a team of advocates who are there to assist you. An advocate by definition is someone who speaks or writes in support of another person – and that is what we can offer you. Our advocates are only a phone call away. They will listen to your concerns and provide practical assistance such as:
- Supplying information and resources
- Supporting you at a meeting
- Talking through some strategies so you can resolve a problem
- Depending on the situation, our advocates can speak or negotiate on your behalf, under your instruction
Our guiding principles
Our work is always underpinned by the following legislation and charters.
- Aged Care Act 1997
- United Nations Declaration of Human Rights and the United Nations Principles for Older Persons (1991)
- Charter of Care Recipients’ Rights and Responsibilities – Residential Care
- Charter of Care Recipients’ Rights and Responsibilities – Home Care
- Home and Community Care Rights and Responsibilities
- Australian Consumer Law
Gwen* contacted Advocare via her Residential Aged Care facility. She was upset that her son was taking advantage of her through the abuse of an Enduring Power of Attorney.
Gwen had set up the EPA when she went in to hospital for major surgery. After she recovered, Gwen wanted to take back control of her finances and discovered her son had been using her money for his own purposes and not paying her bills. As with many people who find out a member of their family is involved in financial abuse, Gwen was highly distressed at the thought of confronting her son. She also felt ashamed about the situation.
One of our advocates discussed various options open to Gwen and she requested assistance to remove her EPA. We prepared a letter revoking the EPA for Gwen, and her Residential Aged Care facility then assisted Gwen to provide copies of the letter to Centrelink and her Bank. It was important to Gwen to be able to make her own decisions and be back in control of her own money.
* All names on this website have been changed to protect privacy