Navigating Aged Care Services

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Everyone’s needs change over time.

Advocare’s Specialist Aged Care Navigators can provide you with free information and support, and will work with you to understand your needs, discuss any concerns you may have, and help you to register for and access aged care services.

How We Can Help

Advocare’s Specialist Aged Care Navigators can support you by providing:

  • Help to overcome barriers to accessing aged care services;
  • Individual support in-home, face-to-face, over the telephone, via Health Direct Telehealth video conferencing or online;
  • Assistance and support with the application processes and completing forms;
  • Assistance with transitioning from Commonwealth Home Support Program services to Home Care Package services or Residential Aged Care;
  • Outreach services – community education, information and engagement with existing support networks;
  • Three-way conference calls to My Aged Care to support an older person access information and register for an assessment for services; and
  • Distribution of tailored information, in-person or online – delivering seminars, workshops, presentations and one-on-one advice.

Click here for details of upcoming information sessions delivered by our Specialist Aged Care Navigators.

Health providers, government services and community groups can also refer people to the Navigation Program by contacting Advocare or the Specialist Aged Care Navigator in your region.

To get in touch with an Advocare Specialist Aged Care Navigator please contact Sue on 0447 805 408.

You can also give us a call on 1800 655 566 between the hours of 8:30am and 4:30pm Monday to Friday and we can direct you to the right person, or you can send us an email to


Our Specialist Aged Care Navigators can assist you if you are:

  • 65 years of age or older and need help to do the things you used to do by yourself e.g. domestic tasks or preparing meals;
  • 50 years or older if you identify as an Aboriginal or Torres Strait Islander person and need help to do the things you used to do by yourself e.g. getting to medical appointments or doing the shopping; or
  • Some people may be eligible for services at a younger age. Prematurely Aged services can be accessed if you are 45 years or older and you identify as an Aboriginal or Torres Strait Islander person and meet the criteria for service.

Our Specialist Aged Care Navigators can assist anyone from the above age groups and will provide individual support and direct assistance to you if you are:

  • From an Aboriginal and Torres Strait Islander community;
  • From a culturally and linguistically diverse background;
  • A veteran;
  • A person who identifies as sexually and/or gender diverse (LGBQTI);
  • Someone who spent time in foster care, out-of-home care, respite or other care settings;
  • Homeless or at risk of becoming homeless;
  • Someone who lives in rural or remote areas;
  • Someone who has limited access to technology, limited computer literacy or you have special website accessibility requirements, such as someone who is vision impaired; or
  • Financially and socially disadvantaged, or at risk of social isolation.

About the National Aged Care Navigation Trial

Advocare is participating in the National Aged Care Navigation Trial, which provides support to people aged 65+ years and Aboriginal and Torres Strait Islander people who are 50+ years, to navigate the aged care system, including support to understand and access aged care services.

The purpose of the trial is to identify and overcome barriers to accessing aged care services.  We can provide support to older people who live in the Kimberley, Pilbara, Midwest and Perth Metropolitan regions.

The Aged Care Navigators Trial is delivered by Advocare as part of the consortium led by COTA Australia and funded by the Australian Government.

Nerida’s story

Nerida* is 54 years of age and lives in her own home.

Nerida was at the shopping centre and saw Erica, one of Advocare’s Specialist Aged Care Navigators, talking with another person in front of an Advocare display.

Nerida listened to Erica talking about aged care services including help with meals, transport and home maintenance.  Nerida knew she needed that type of help but she hadn’t known where to go until hearing what Erica had to say.

Nerida told Erica she had no access to transport which made shopping difficult. Nerida also confided that she was having difficulties preparing meals and keeping her home clean and tidy. This was worrying her because she often took care of her grandchildren.

Erica was able to tell Nerida what services were available, the possible cost and assessment process. Erica gave Nerida some written information and asked if she would like some time to think, however, Nerida knew right away that she needed this help.

Erica made an appointment to visit Nerida in her home the following day, where they discussed in detail the kinds of help Nerida would need to remain living independently at home for as long as possible.  Once Nerida had decided on the services she needed Erica explained how to register and was able to help Nerida while she called My Aged Care to register. Within 3 weeks Nerida had an in-home assessment to determine her eligibility. After the assessment Nerida was able to receive meals, home maintenance and fortnightly shopping assistance.

4 weeks after they first met Erica phoned Nerida to check on her progress. Nerida reported that her meal delivery and shopping assistance had already started and it was already making a big difference to her life.

* Names and some details have been changed to protect privacy