Home Care Services Issues

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Most people want to live independently at home for as long as possible.

There are government subsidised programs that provide a range of services to assist you to remain living in your own home as independently and as safely as possible.

These services are provided by two programs:

As a home care client, you are entitled to receive high quality, flexible and timely services. You also have a right to expect privacy, confidentiality and to be involved in decisions about the services you receive.

How We Help You

We can assist you to understand the full range of in-home care services available and can help you to register and apply for the services you are interested in accessing.

We can also assist you to understand your rights and to raise concerns if you are not happy with the assessment or services you receive.

If you already receive in home services and are unsure how changing to a new program will affect you, you can contact Advocare for free, independent and up-to-date information.

Our advocates can help you in a range of ways that suit your needs or your situation:

  • Helping you understand your rights and what services are available to you;
  • Providing independent and accurate information about your options, supporting you to make informed decisions about the services you are receiving or want to receive;
  • Discussing the ways you can deal with an issue;
  • Supporting you to resolve concerns or complaints regarding your in home services;
  • Advocating on your behalf; and
  • Providing referrals to other services.

Our services are free, confidential and guided by you. We will work with you, by your side, every step of the way to help you resolve your issue.

For independent, free and confidential information and support, call us on 1800 655 566.

Contact us today

If you speak a language other than English we can arrange assistance via the Translating and Interpreting Service.

Brian’s Story

Brian* had been successfully receiving help with his gardening via home care services for a few years. When his usual gardener Dave retired, Brian experienced issues with the new gardener who often turned up late. Not only was that inconvenient, but the situation caused Brian to miss several other appointments. Sometimes he couldn’t wait any longer and had to leave prior to the gardener arriving.

Brian spoke to Advocare to try to work out a solution. He was happy to raise the concern directly with the home care provider, but wanted to make sure he had all the right information beforehand. Advocare provided Brian with information about his service agreement, his rights as a consumer, and some tips on talking to the manager.

Brian called Advocare back the next day to let them know that the conversation with the provider had been a success, and the manager had personally agreed to make sure that his gardener arrived promptly in the future.

* All names on this website have been changed to protect privacy