Aged Care Advocacy

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We are here to work with you to improve the outcomes for all older members of our community.

A large part of our work involves advocating for older people or their representative.

We work with the sector to ensure the rights and well-being of older members of our community are supported and protected.

As everyone’s circumstances are different, we will listen to you to understand what you need and what you are concerned about.

We will help you understand and navigate the aged care system.

We will support you to raise any concerns you might have with service providers, care givers or family members.

We will support you to understand your rights and access the supports and protections available.

And we will work with you, providing you with information and guidance on how you can get the best outcomes with the issues you are facing now and into the future.

For independent, free and confidential information and support, contact us on 1800 655 566.

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Gwen’s Story

Gwen* contacted Advocare via her Residential Aged Care facility. She was upset her son was taking advantage of her through the abuse of an Enduring Power of Attorney (EPA).

Gwen set up the EPA when she went into hospital for major surgery. After recovering, Gwen wanted to regain control of her finances. She discovered her son had been using her money for his own purposes and not paying her bills.  The thought of confronting her son was distressing. She also felt ashamed about the situation.

It was important to Gwen that she was able to make her own decisions and be in control of her own money.

One of our advocates discussed the options open to Gwen. She requested assistance to remove her EPA, and we prepared a letter to revoke the EPA for Gwen, .  Her Residential Aged Care facility assisted Gwen to provide copies of the letter to Centrelink and her Bank.

* The names on this website have been changed to protect privacy