Feedback and complaints provide valuable information and give us an opportunity to learn and improve.
Feedback may be of a sensitive nature and the service user’s right to privacy and confidentiality will be respected.
- All complaints will be resolved at the service level where possible and in the shortest time practicable
- Service users can expect complaints to be dealt with fairly and promptly and for staff to take steps to ensure that service users feel comfortable to continue accessing the service after making a complaint
- The complaints management process will be simple and easy to use and effectively communicated and promoted to all service users and stakeholders.