Help with Aged Care Complaints
What is a complaint?
A complaint is an expression of dissatisfaction. The concern may be about anything regarding the care or services provided to service recipients. For example, it may relate to catering, financial matters, hygiene, equipment, security, activities, choice, comfort or safety. Advocare assists with a wide variety of aged care complaints.
Our Advocates provide professional, confidential assistance free of charge. They can help you to understand your rights and responsibilities, make complaints or advocate for positive change and are available by phone, email, mail or by appointment during business hours. We can also provide advocacy support for a person who is representing the aged care client. Clients may choose to remain anonymous.
What are the benefits of receiving advocacy?
- Accurate information about your rights and responsibilities
- An opportunity to discuss your needs and concerns
- Assistance to fully explore the options available to solve your issues
- Provide the tools you need to make more informed decisions
Making a Complaint