Help with Aged Care Complaints

 

helpagedcare01.jpgWhat is a complaint?

A complaint is an expression of dissatisfaction. The concern may be about anything regarding the care or services provided to service recipients. For example, it may relate to catering, financial matters, hygiene, equipment, security, activities, choice, comfort or safety. Advocare assists with a wide variety of aged care complaints.

Our Advocates  provide professional, confidential assistance free of charge. They can  help you to understand your rights and responsibilities, make complaints or advocate for positive change and are available by phone, email, mail or by appointment during business hours. We can also provide advocacy support for a person who is representing the aged care client. Clients may choose to remain anonymous.

What are the benefits of receiving advocacy?

  • Accurate information about your rights and responsibilities       
  • An opportunity to discuss your needs and concerns         
  • Assistance to fully explore the options available to solve your issues
  • Provide  the tools you need to make  more  informed decisions

Making a Complaint

Click here for information relating to a complaint with Home and Community Care

Click here for information relating to a complaint with residential aged care

 

 

Home and Community Care National Aged Care Advocacy Program Lotterywest Supported
Call 9479 7566 for a free, confidential and independent service